What is Predictive Dialing?

Traditional auto-dialers merely automate the outbound dialing of phone numbers. A Predictive Dialing system is a computerized outbound dialing system that only connects agents to calls answered by real people.

Predictive Dialers learn to anticipate when an agent will become available, and then accelerate or decrease the outbound dialing rate accordingly. So as more agents use the system, the system improves its accuracy at predicting average call length and agent availability.

Oracle's Contact Center Anywhere© is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes the queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended predictive and preview dialing, IVR and call recording for a completely unified solution.

	Complete Inbound & Outbound Solution.
	The most cost effective inexpensive dialer on the market today.
	Full FTC compliant with DNC Laws.
	Scalable from 1 to 1000 agents.
	Easy to use and operate. Agents can be using the system within 1-hour of deployment.
	No expensive equipment to purchase.
	Fully functional inbound-outbound web-enabled solution.
	Increase "Contact Rate" Productivity by 300% ...make more sales!