CALL BLENDING
Improve Effectiveness with Call Blending
Contact Center Anywhere’s seamless call blending capabilities allow agents to simultaneously work on both inbound and outbound campaigns, shifting automatically in response to current call center traffic patterns. As a result, agent idle time is decreased, agents stay productive, and instances of abandoned calls are dramatically reduced. Whether you are using preview or predictive dialing, synchronized screen pops follow the connected call to the local or remote agent’s user interface. Then system then presents agents with customer contact information and campaign-specific scripts, allowing them to personalize the call. |
Oracle Predictive Dialer ROI