ORACLE CONTACT CENTER ANYWHERE BENEFITS
Multimedia IP Contact Center Technology Empowers Organizations to
Share Technology Across Locations
Oracle Contact Center Anywhere increases agent, supervisor and administrator
productivity by extending the call center beyond the limits of traditional
infrastructure. Agents can work efficiently from anywhere in the world with 360-
degree views into customer interactions and real-time business intelligence.
Supervisors are empowered with instantly customizable screens and real-time tools
for monitoring and coaching agents, no matter where they are located. And
administrators can adapt to changing needs with real-time administration tools for
implementing moves, adds and changes.
Oracle Contact Center Anywhere offers a host of multisite efficiencies and cost-ofownership
advantages. It provides a software infrastructure for intelligent, skillsbased
routing of voice (PSTN, H.323 and SIP), fax, e-mail, voice mail, Web
chat/collaboration, web callback and built-in e-mail analysis and auto-response.
Oracle Contact Center Anywhere supports both circuit-switched and VoIP traffic
simultaneously, providing customer service organizations with an IP migration path.
Oracle Contact Center Anywhere can be deployed as a corporate hosted solution for
multisite operations, as an on-premise single-site solution that provides built-in
switching, or utilizing a wide variety of third-party public branch exchanges (PBXs). |
Oracle Predictive Dialer ROI