ORACLE CONTACT CENTER ANYWHERE BENEFITS
Increase Customer Satisfaction by Expanding Communication Options
Oracle Contact Center Anywhere provides the tools to deliver exceptional,
personalized customer service through a variety of communication channels,
including phone, fax, e-mail, chat, and Web callback requests. Providing consistent
service across all channels builds customer loyalty, repeat business, and higher
profitability.
Oracle Contact Center Anywhere’s success in handling e-mails and chat sessions
along with phone calls is a function of its single queue. At the core of optimized
multimedia routing is the ability to identify any transaction in any medium and route
it based on who the customer is, what type of inquiry it is, any other pre-defined
criteria, and the current activity levels in the contact center. And with a single
queue, consolidated reporting on all media types is at last a reality. |
Oracle Predictive Dialer ROI