ORACLE CONTACT CENTER ANYWHERE BENEFITS
Maximize Agent Productivity with Web-Based, Multimedia Interface
Maximizing agent productivity is the key to contact center success. Agents require
intuitive, comprehensive, and easy-to-use tools so they can consistently provide
superior service. Oracle Contact Center Anywhere’s agent interface maximizes the
use and performance of agent resources by moving agents seamlessly between
handling inbound and outbound call campaigns, replying to e-mail, and conducting
Web chats. Agents are empowered with Web-based access to comprehensive
customer interaction histories that include agent notes, call recordings, chat session
transcripts, and emails sent to or from the contact center.
Oracle Contact Center Anywhere increases organizational flexibility by extending
contact center infrastructure to include remote agent and supervisor capabilities. The
Web-based call control interface, designed for use by a distributed workforce, gives
remote workers the same advanced call handling capabilities as local users. There is
no need to install and maintain software on each remote user's PC. |
Oracle Predictive Dialer ROI