Oracle's Contact Center Anywhere
Predictive Dialer

ORACLE CONTACT CENTER ANYWHERE FEATURES:

• CRM Integration unifies contact center technology and CRM software, thereby delivering a complete customer-to-agent experience
• Multi-site/Multi-tenancy deploy centralized contact center technologies on a "single system" infrastructure shared by ALL locations, regardless of geographic location
• Virtual Call Routing connect multiple sites and home-based workers with one infrastructure
• Multimedia Capabilitiesautomatic call distributor with skills-based routing of all media types
• Pre-Integrated eliminate information silos and deliver instant CTI
• Remote Supervision monitor and coach agents from any location
• Web-based® thin-client user interfaces for agents, supervisors, and administrators
• Contact Center Anywhere© one of the world's widely deployed, user-friendly contact center technology platforms. Contact Center Anywhere utilizes the latest in VOIP (Voice Over Internet Protocol) and SIP (Session Initiation Protocol) technology.

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Benefits include:

1. Low start-up cost, small cash outlay.
2. Relatively small monthly payments that come out of the operating budget instead of the capital budget.
3. Vendor is responsible for system installation, implementation and ongoing maintenance.
4. Up and running quickly with a full-featured implementation.
5. Cost effective and feature-rich support for a small shop.
6. Many browser-based offerings that require little on-site technology.
7. Ongoing technology refresh without forklifts or major disruption to the operating environment.
8. No need for in-house contact center technical expertise.
9. Few in-house technical resources required to support the switch.
10. Easy to scale up and down.
11. No network costs or application expertise required to support multiple sites and at-home agents.
12. Standardized functionality and best practices can be implemented across departments or an enterprise.
13. Can walk away from an implementation without a big financial write-off.

What is Predictive Dialing?

Traditional auto-dialers merely automate the outbound dialing of phone numbers. A Predictive Dialing system is a computerized outbound dialing system that only connects agents to calls answered by real people.

Predictive Dialers learn to anticipate when an agent will become available, and then accelerate or decrease the outbound dialing rate accordingly. So as more agents use the system, the system improves its accuracy at predicting average call length and agent availability.

Oracle's Contact Center Anywhere© is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes the queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended predictive and preview dialing, IVR and call recording for a completely unified solution.

	Complete Inbound & Outbound Solution.
	The most cost effective inexpensive dialer on the market today.
	Full FTC compliant with DNC Laws.
	Scalable from 1 to 1000 agents.
	Easy to use and operate. Agents can be using the system within 1-hour of deployment.
	No expensive equipment to purchase.
	Fully functional inbound-outbound web-enabled solution.
	Increase "Contact Rate" Productivity by 300% ...make more sales!